HBT’s experienced client relationship specialists offer case processing assistance to producers and employers.
The platforms which HBT designs and builds and supports are producer centric. Our primary goal is to provide carriers and their producers a solution to reduce internal processing costs and expedite the turnaround time for quoting, buying and enrolling in benefit plans.
Behind our technology is the superior customer support which we offer our clients as an optional service to producers and employers. We answer producer questions regarding on-line quoting or product selection and assist employers with their census enrollment and ongoing case management needs.
Producers are given the option to assist clients with plan administration after the sale. With authorization, producers and their staffs are given access to their client’s premium statements, allowing them to assist in making additions, terminations, or changes to employee enrollment records.